Hey Chris,
My name is Chad Clayton; I am a biologist for Reed Mariculture. Thanks so much for creating a thread on this subject, and you have some interesting concerns and points that I will try to tackle.
First, I would like to address the comment that was made by one of our representatives about you getting TDO that was mean't for a hatchery. The customer service agent was referring to our recent issues with getting Otohime into the country. We finally got our first shipment a few weeks ago, after months of waiting. We had a long list of priority customers that use huge quantities of Otohime and TDO for their saltwater and freshwater fish farms. These people had been urgently waiting on the product to clear customs and make it into the U.S. When we got it in, we started sending it to these companies. You actually were lucky to get some TDO, since it was all mean't for the priority customers.
Now, I will address the quality and formulation concern. We do not have any special formulas regarding astaxanthin content or anything else relating to TDO. We do, on the rare occasion, send a special formula to the University of Miami, but that TDO only has an increased content of arachidonic acid, which was requested by the customer. Thanks for adding the photos of the TDO and we will certainly look into our production protocols to see if our new employee is doing anything different; although, he also made the TDO that you got 4 months ago. One interesting thing to note, and I agree with Kathy and Tal, is that what you got two weeks ago is as fresh as it gets, and your older TDO may have gone through some oxidation. If you don't store the TDO in the fridge continuously and keep the bag 100% sealed, oxygen can invade the pouch and cause problems with the astaxanthin compound. I'm not saying that your to blame, and this is also something we are going to look into.
I apologize for the confusion regarding the product quality, and I hope that we can track down any solid reasons why the TDO, that was made 4 months ago, looks different to the product made 2 weeks ago.
I hope this information was clear and helpful.
Regard,
Chad M. Clayton